Frequently Asked Questions

When will I receive my order?


Because your order is custom hand-made, please allow anything between 3-7 days from order date for your items to be made. You will be notified when your items is dispatched, and you can expect the items within 2-5 days from dispatch within Ireland!




What payment methods are accepted?


We accept payments through PayPal, the safest payment method on the market. You can either purchase through your existing PayPal account, or if you don't have an account, you can still input your card details through the PayPal system. All major credit/debit cards accepted.




How long will my items last?


For our Cold Cups, the vinyl is designed to last 3+ years. This will depend on your care of the item. Handwash Only in warm water, do not soak for long, only use non abrassive cloths/sponges. Try not to scratch your cup off of any surfaces to ensure it has a long life. Avoid hot drinks!
For our Acrylics, the permanent vinyl is expected to stay on the surface. Provided it is kept indoors. Both our Album & Custom Acrylics arrive as Acrylic sheets, therefore it is up to you (if you did not choose a frame) to purchase your own display/hanging tools. We recommend for wall decor that you use strong hanging tools to avoid damage! For our masks, unfortunately we produce them hand-made with Heat Transfer Vinyl. This means that they are intended to be Fashion Masks ONLY. They are not designed for daily wear & washing as the vinyl will begin to peel. They are perfect for light use, one-off events or to style with outfits from time-to-time!




Can I return an item?


Yes, you have up to 14 days to return any items in your order. Provided that the item is unused. Due to Covid-19 we cannot accept returns on masks. See our returns page HERE to fill out a return form. Once approved, we ask that you return the unwanted item, postage is at the responsibility of the customer, and we will refund your item cost within 7-14 days once recieved depending on payment method.




Can I get a completely custom design?


YES, if you can think it, we can create it. For any custom cups, acrylics or illustrations - please reach out directly to us at info@knowalittleart.com or visit our Contact page HERE. We can pretty much create any form of design, and if you have any logos/imagery you want on an item, please email this to us also.





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